These terms apply to every order from Heritage Prints. We have written them to be read: if anything is unclear, ask us before you order.
Heritage Prints is a trade name of Salome Publish B.V., registered with the Netherlands Chamber of Commerce under number 94586462, VAT number NL866828035B01.
Our address is Redactiestraat 13, 1321 NL Almere, the Netherlands. You can reach us by email at info@heritage-prints.com; we reply within one business day. Visits are not possible.
In these terms:
These terms apply to every offer, quote and order of Heritage Prints, and to every contract between you and us.
We do not accept other general terms, such as the purchasing terms of a business customer. Agreements that differ from these terms apply only if we have confirmed them in writing.
If a provision of these terms is void or annulled, the other provisions remain in force. We then replace it with a valid provision that comes as close as possible to its purpose.
These terms are written in English. If we provide a translation and the texts differ, the English text prevails.
You can save or print these terms at any time from this page. With the confirmation of your order we also send you, by email, the information about your right of withdrawal and the withdrawal form.
Our prints are facsimile giclées: reproductions of original plates from the 18th and 19th century, printed with archival inks on acid-free etching paper at the size of the original sheet. Each plate is printed in a limited edition. Every print is numbered in pencil, embossed with our blind stamp and supplied with a certificate of authenticity. Our prints are not signed.
We describe each print as accurately as we can, including its size. The colours you see on a screen depend on that screen and can differ from the print. Prints coloured by hand, and prints made from hand-coloured copies, each differ slightly: that is part of their character, not a defect.
Pictures of a print “Shown framed” or “In a room” are montages of the real scan, to show its size and effect. A frame is not included: prints are sold and shipped unframed, unless we have agreed otherwise in writing.
An obvious mistake or typing error in a price or description on our website does not bind us. If we discover such a mistake after your order, we tell you, and you may cancel the order free of charge; we then refund what you paid.
Our statement that a print lasts more than 100 years under good conditions is based on the properties of the paper and the inks, kept out of direct sunlight, away from damp and framed with acid-free materials. It describes what you may expect; it is not a guarantee period and does not limit your statutory rights (article 9).
When you order online, you choose your prints, enter your details and place your order with the button “Place order and pay”. The contract is formed when you have placed your order and your payment is completed. We confirm your order by email straight away.
Custom work, complete sets, your own collection and orders by business customers are made on request. We send you a quote by email with the price, the delivery time and the payment terms. The contract is formed when you accept the quote in writing. A quote is valid for 30 days, unless it states otherwise.
We may refuse or cancel an order if we have good reason, for example if we suspect fraud or misuse, or if a print can no longer be delivered because its edition is sold out. We then tell you without delay and refund what you paid within 14 days.
If you order on behalf of someone else, for example as a gift, you are responsible for the delivery details you give us.
The price of your order is the price shown when you order, plus the shipping costs, which are shown in your cart and at checkout before you pay. Your delivery country sets the currency and the VAT:
For deliveries outside the European Union we pay the import duties, import taxes and customs charges, so there is nothing to pay on delivery. If you are asked to pay such charges anyway, send us the receipt and we refund them.
Shipping is free to the Netherlands, always. Elsewhere it is free from $500 or €450, or from 3 prints in one order. Below that, shipping costs €26.50 within Europe and $45 to the rest of the world. The amounts shown at checkout apply.
When you order online, you pay the full amount at checkout, through our payment provider Mollie, with one of the payment methods shown there. We never see or store your card details. As a consumer you cannot be required to pay more than half of the price in advance; by paying at checkout you choose to pay in full, and you keep all your rights if anything goes wrong.
For a quote, the payment terms in the quote apply. For custom work ordered by a consumer we ask at most half of the price in advance, and the rest before delivery.
Business customers pay our invoices within 14 days of the invoice date, unless we have agreed otherwise in writing. If a business customer pays late, it owes the statutory commercial interest and the reasonable costs of collection.
A discount code applies under the conditions stated with it. It cannot be exchanged for money, and codes cannot be combined unless this is stated.
We ship prints within 3 to 5 business days after your payment, unframed and rolled in a sturdy tube, to the address you gave us. Custom work, complete sets and your own collection are shipped within the time agreed in the quote.
The delivery times we give are our best estimate. If we do not deliver within the agreed time, or within 30 days of your order if no time was agreed, you may give us a reasonable extra period. If we still do not deliver, you may cancel the order free of charge, and we refund what you paid within 14 days.
For consumers, the risk of loss or damage passes to you when the order is delivered to you, or to someone you designated who is not the carrier. For business customers, it passes when we hand the order to the carrier, unless we have agreed otherwise.
If a parcel comes back to us because it was not collected, or because the delivery address you gave was incomplete or wrong, we contact you. We send it again once you have paid the cost of the new shipment, or, if you prefer, we refund the price of the prints; the original shipping costs are then not refunded.
Please check your order when it arrives. If the tube or a print is damaged, or you received something other than you ordered, email us, preferably within 14 days of delivery, with your order number and photos of the print and the packaging. For consumers, a report within two months after you discovered a defect is always in time.
As a consumer you can cancel your purchase without giving any reason within 14 days. The period starts on the day after you, or someone you designated who is not the carrier, received the order. If one order arrives in several parcels, it starts on the day after you received the last one.
To withdraw, tell us within that period by email at info@heritage-prints.com, or by post at Redactiestraat 13, 1321 NL Almere, the Netherlands. You can use the withdrawal form at the end of these terms, but you do not have to. We confirm receipt by email.
Send the prints back within 14 days after you told us, to Redactiestraat 13, 1321 NL Almere, the Netherlands, in their tube or in packaging that protects them just as well. You bear the cost of returning them. We recommend a tracked and insured service; keep your proof of postage.
We refund everything you paid us, including the standard shipping costs we charged, within 14 days after we received your message. We do not refund the extra cost of a more expensive delivery method you chose. We use the payment method you used, unless we agree otherwise with you; the refund costs you nothing. We may wait with the refund until the prints are back with us, or until you have shown us that you sent them, whichever is earlier.
You may handle a print only as far as needed to examine it, as you would in a shop. If its value has decreased because you handled it beyond that, for example by framing, trimming, folding or marking it, we may deduct that loss of value from the refund.
There is no right of withdrawal for custom work (article 2), because it is made to your specifications or clearly personalised. We tell you this in the quote, before you accept it.
Business customers have no right of withdrawal.
Your print must be what we agreed and must have the qualities you may expect of it (conformity). This statutory guarantee always applies; nothing in these terms limits it.
If a print arrives damaged, is defective or is not what you ordered, we send you a new print or refund the full amount, shipping included. We pay the cost of returning a damaged or wrong print, or tell you that you do not need to return it. If you are a consumer, this does not limit the other remedies the law gives you.
Not a defect are: the small differences between prints coloured by hand; differences between the colours on a screen and the print; and wear or damage from framing, mounting, hanging, storage, direct sunlight, damp or care that does not follow our advice.
We are liable to consumers as the law provides. Nothing in these terms limits our liability for intent or gross negligence, or the rights a consumer has under mandatory law.
Towards business customers our liability is limited to direct damage, up to the amount of the order concerned. We are not liable to business customers for indirect damage, such as lost profit, lost sales or damage to reputation. These limits do not apply in case of intent or gross negligence of our management.
We are not liable for damage caused by framing, mounting, hanging or storing a print in a way that does not follow our care advice, or by exposing it to direct sunlight or damp.
We are not liable for a failure caused by circumstances beyond our control that we could not reasonably prevent, such as natural disasters, fire, epidemics, war, strikes, government measures, disruption of transport, or the failure of a supplier or payment provider. We tell you as soon as possible.
If such circumstances last longer than 30 days, both you and we may cancel the order free of charge. We then refund what you paid for the part that was not delivered.
The texts, our own photographs, the design and logo of this website and the name Heritage Prints are protected and belong to us or to those who gave us permission to use them. You may not copy, publish or use them commercially without our written permission. The scans on this website may not be used to make or sell reproductions.
Buying a print makes you the owner of that print. You agree not to copy it, for example by scanning, photographing or printing it, in order to sell or publish copies. A photograph of your print in your home, for your own use or on social media, is of course fine.
This article applies in addition to the rest of these terms when you order as a business customer, including as a member of our Trade program.
Your trade discount and any other trade conditions are those we confirmed to you in writing. We may change them for future orders after informing you in writing.
Check each delivery when it arrives. Report visible damage or differences within 7 days of delivery, and other defects within 14 days after you discovered them or could reasonably have discovered them; otherwise the delivery counts as accepted.
The prints remain our property until you have paid everything you owe us under the contract. Until then you may sell them in the normal course of your business, but you may not pledge them or transfer ownership of them as security.
You may resell our prints. You may use our product photographs and texts to offer our prints for sale only with our written permission, and never in a way that suggests that your business is Heritage Prints.
Disputes with business customers are submitted exclusively to the competent court in the district of Midden-Nederland, the Netherlands.
Do you have a complaint about your order or our service? Email us at info@heritage-prints.com, with your order number and, where relevant, photos. We reply within one business day and aim to resolve your complaint within 14 days. If it takes longer, we tell you when you can expect our answer.
If we cannot resolve your complaint together, you can bring it before the competent court (article 16). If you live in another country of the European Union, the European Consumer Centre in your country can also help you with a cross-border complaint.
We handle your personal data as described in our privacy and cookie statement.
Dutch law applies to these terms and to every contract with us. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.
If you are a consumer living outside the Netherlands, this choice of law does not deprive you of the protection of the mandatory rules of the country where you live.
Disputes are submitted to the competent Dutch court. If you are a consumer, you may also bring a dispute before the courts of the country where you live, where the law allows this.
We may change these terms. The terms that apply to your order are the ones that were on our website when you placed it, or when you accepted our quote. This version is dated 6 November 2026.
Complete and return this form only if you wish to withdraw from the contract.
To: Salome Publish B.V., trading as Heritage Prints, Redactiestraat 13, 1321 NL Almere, the Netherlands, info@heritage-prints.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Order number:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.