Customer Service: +31 653 96 00 26

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Customer Service

  • Shipping & Delivery

    Your Heritage Prints order will be shipped within four to six business days. Our customers receive order and shipping confirmation by e-mail. As well as a link to FedEx, so that you can stay up-to-date and track your shipped order. On behalf of Heritage Prints, FedEx requires your signature to confirm receipt of delivery.An important thing to keep in mind - We ship to street addresses only. We do not under any circumstances ship to P.O. Boxes.In most cases, we will send your print carefully rolled up in a container. We can choose from three tube widths, depending on the size and the weight of the archival paper.

  • Returns & Replacements

    We want you to be completely satisfied with every Heritage Prints purchase. If your order fails to meet your expectations please return the print(s) within 14 days of receipt for complete refund . Postage and packing cannot be refunded, unless the item was delivered damaged. Please, if possible, do not accept delivery of an item which is obviously damaged.Returns Instructions:Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return.Send it to: Art in Limited Editions BV, Van Heutszlaan 7, 6711KK EDE (Netherlands).For questions regarding returns please email us at info@heritage-prints.com

  • Payment, Pricing & Promotions

    We accept payment by Paypal & bank transfer. For larger orders payments in installments are possible. Please contact us should you wish to receive more information on this.

    European Union VAT (SALES TAX): Please note that for deliveries to the countries of the European Union we are obliged to charge Dutch VAT (Value Added Tax) at 21 %, UNLESS the paying customer has a valid VAT number in an EU country other than the Netherlands. Our prices exclude this VAT. For deliveries outside the European Union, no VAT/Sales Tax is charged by us, but please note that it is your responsibility to pay and settle any local customs duty or GST/VAT (General Sales Tax or Value added Tax - the name in your country may vary) that may be payable on imports to your country or state.

    Gift Service: We can send the recipient of your gift an unpriced receipt with a message from you. Please contact us for further details.

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