Customer Service: +31 318 69 31 60

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Customer Service

  • Shipping & Delivery

    Your Heritage Prints order (individual prints) will be shipped within two to six business days. Complete sets will take longer, because the Solander Boxes will be made on demand by a professional bookbinder. Please allow 3-4 weeks for delivery.   

    You will receive an order confirmation, payment confirmation and shipping confirmation by e-mail. The shipping information contains a link to FedEx with a FedEx tracking number, so that you can track your order.

    On behalf of Heritage Prints, FedEx requires your signature to confirm receipt of delivery. We will send you your print carefully rolled up in a carton tube box.

  • Returns & Replacements

    We want you to be completely satisfied with every Heritage Prints purchase. If your order fails to meet your expectations please return the print(s) within 15 days of receipt for a complete refund. Postage and packing cannot be refunded, unless the item was delivered damaged. 

    Incorrect or damaged goods: If we have shipped you the wrong item or your item arrives damaged or in poor condition, simply email us a digital photo of the damaged or incorrect item and the shipping container to Please send your request within 15 days of receipt. We will provide you with a new item or issue a refund of the full cost of the merchandise and shipping charges

    Return Instructions: Repack the product in its original packaging materials, unless the package's condition is not suitable for a safe return. Send it to: Heritage Prints, Van Heutszlaan 7, 6711 KK EDE, the Netherlands.

  • Payment, Pricing & Promotions

    We accept payment by Paypal, bank transfer, iDEAL and credit card. For larger orders payments in installments are possible. Please contact us should you wish to receive more information on this.

    All prices are including European Union Value Added Tax (VAT).

    Gift Service: We can send the recipient of your gift an unpriced receipt with a message from you. Please contact us for further details.

    Any questions? Please feel free to contact us. E-mail:   Phone: +31 318 69 31 60